Welcome to The Online Hair Academy (“the Academy”, “we”, “us”, “our”).

These Terms & Conditions govern your use of our website, online courses, memberships, training materials, resources and associated services.

By purchasing a course, subscribing to a membership or accessing our website and services, you agree to these Terms & Conditions.

1. ABOUT US
The Online Hair Academy provides online education, training and resources for individuals interested in hairdressing, professional development, salon business and related areas.
The Academy may provide training suitable for:
* Work experience candidates
* Apprentices
* Hairdressing students
* Stylists
* Senior stylists
* Salon managers
* Salon owners
* Educators and teachers
* Individuals considering a career in hairdressing
Our courses are designed for education and professional development.
Unless specifically stated otherwise, completion of an Academy course does not constitute a regulated qualification, licence or professional accreditation.

2. USING THE ACADEMY
You must provide accurate information when creating an account or purchasing a course.
You are responsible for keeping your login details secure and must not share your username, password or account access with another person.
Your Academy membership is personal to you.
You must not:
* Share your account with another person
* Sell or transfer your membership
* Copy, reproduce or distribute Academy content
* Record or screen-capture Academy training for redistribution
* Upload Academy materials to another website or platform
* Share Academy downloads outside your permitted use
* Attempt to bypass membership or payment systems
* Use Academy content to create a competing training platform
We reserve the right to suspend or terminate accounts where we reasonably believe these Terms & Conditions have been breached.

3. OUR TRAINING COURSES
Course content may include:
* Video lessons
* Written training
* Workbooks
* Downloadable resources
* Assessments
* Quizzes
* Practical demonstrations
* Business resources
* Templates and checklists
* Certificates of completion
We may update, improve, replace or remove individual pieces of content from time to time.
We aim to ensure that our training is accurate and useful, but hairdressing practices, products, legislation, regulations and industry guidance can change.
You are responsible for ensuring that you work within current legislation, manufacturer instructions, health and safety requirements and professional standards.

4. PRACTICAL HAIRDRESSING TRAINING
Some Academy content may demonstrate practical hairdressing techniques.
You acknowledge that practical hairdressing involves risks, including but not limited to:
* Chemical exposure
* Allergic reactions
* Burns
* Cuts
* Skin irritation
* Eye injury
* Damage to hair
* Damage to property
You must always carry out appropriate consultation, allergy testing where required, risk assessments and follow the manufacturer’s instructions for professional products.
Academy training should not be treated as a substitute for appropriate supervised practical training where this is required.
You are responsible for assessing your own competence before carrying out a service on a client.

5. PAY AS YOU GO COURSES
Individual courses may be purchased separately.
The price of each course will be displayed before you complete your purchase.
Unless otherwise stated, Pay As You Go courses provide access for the period specified on the relevant course sales page.
Access to an individual course does not automatically provide access to the full Academy membership library.

6. MONTHLY MEMBERSHIP
Our monthly membership is charged at the rate displayed at the time you subscribe.
For example:
The Academy Membership — £29.99 per month.
Your membership will automatically renew each month unless you cancel it before your next billing date.

You may cancel your membership in accordance with the cancellation process provided through your account or by contacting us.
Cancelling your membership will normally prevent the next payment from being taken but will not automatically refund previous payments.

7. ANNUAL MEMBERSHIP
Our annual membership is charged annually at the price displayed when you purchase.
For example:
The Academy PRO — £299 per year.
Your annual membership may automatically renew each year if automatic renewal is enabled at checkout.
We will provide information about renewal and cancellation in accordance with applicable consumer law.

8. PRICES AND PAYMENTS
All prices will be clearly displayed before purchase.
Prices may change from time to time.
Any price change will not affect a payment that you have already made for a fixed-price purchase.
For recurring memberships, any change to the subscription price will be communicated to you in advance and in accordance with applicable law.
Payments must be made using the payment methods available at checkout.

9. CANCELLATION AND CONSUMER RIGHTS
If you are a consumer in the UK, you may have statutory rights when purchasing our services and digital content.
Where applicable, you may have a 14-day cancellation period for certain online purchases.
However, different rules can apply to digital content supplied immediately after purchase.
If you ask us to provide digital content immediately during the cancellation period, you may be required to acknowledge that you are requesting immediate access and that you may lose your statutory right to cancel once the relevant conditions are met.
Nothing in these Terms & Conditions is intended to remove or restrict any legal rights that you have as a consumer.

10. REFUNDS
Our refund policy will depend on the type of product or service purchased and the circumstances of the request.
Where you have a statutory right to a refund, we will honour that right.
Where a refund is not legally required, we may consider refund requests on a case-by-case basis.
We recommend contacting us as soon as possible if you believe there is a problem with your purchase.

11. TECHNICAL PROBLEMS
We aim to keep the Academy available and functioning correctly.
However, we cannot guarantee uninterrupted access.
Access may occasionally be affected by:
* Website maintenance
* Platform updates
* Technical problems
* Internet or hosting issues
* Third-party service interruptions
* Circumstances outside our reasonable control
Where reasonably possible, we will work to restore access as quickly as possible.

12. CERTIFICATES
Where a course includes a certificate, the certificate will be issued once you have met the stated completion requirements.
An Academy certificate confirms completion of the relevant Academy training.
It does not automatically represent a regulated qualification or nationally recognised vocational qualification unless explicitly stated.

13. INTELLECTUAL PROPERTY
All Academy content belongs to The Online Hair Academy or our relevant content/licensing partners unless otherwise stated.
This includes:
* Course videos
* Written content
* Photographs
* Graphics
* Logos
* Branding
* Workbooks
* Templates
* Downloads
* Assessments
* Course structures
* Training materials
You receive a limited, personal, non-transferable licence to use purchased content for your own learning and professional development.
You must not reproduce, resell, distribute or commercially exploit Academy materials without our written permission.

14. BUSINESS RESOURCES AND TEMPLATES
The Academy may provide templates, policies, procedures, pricing tools, business guides and other resources.
These resources are provided for educational purposes.
They should be adapted to suit your own business circumstances.
We do not guarantee that any template, policy, pricing structure or business recommendation will be legally sufficient or commercially suitable for every business.
Where legal, tax, employment, insurance or other professional advice is required, you should seek advice from an appropriately qualified professional.

15. THIRD-PARTY PRODUCTS AND RECOMMENDATIONS
We may refer to or recommend products, brands, suppliers, software or other third-party services.
Unless explicitly stated otherwise, such recommendations do not constitute an endorsement or guarantee.
You should always check the manufacturer’s instructions and suitability of products before use.

16. COMMUNITY AND STUDENT BEHAVIOUR
If the Academy provides access to a private community, group or discussion area, members must behave respectfully.
You must not:
* Harass another member
* Bully or threaten another person
* Post offensive or discriminatory content
* Share another member’s private information
* Spam the community
* Promote competing businesses without permission
* Share confidential Academy content
We reserve the right to remove content or suspend membership where necessary to protect our community.

17. USER-GENERATED CONTENT
If you submit photographs, comments, reviews, testimonials or other content to the Academy, you confirm that you have the right to provide that content.
You retain ownership of your content.
By submitting content, you grant us permission to use it for legitimate Academy purposes, subject to applicable privacy laws and any separate agreement we may have with you.
We will not use your content for marketing where separate consent is legally required unless we have obtained that consent.

18. CLIENT PHOTOGRAPHS
If you upload photographs of clients or models to an Academy community, assessment or training area, you are responsible for ensuring that you have obtained any necessary permission or consent.
Do not upload photographs containing personal information unless you are authorised to do so.

19. LIABILITY
We will provide our services with reasonable care and skill.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that arise from:
* Your misuse of Academy content
* Failure to follow professional instructions
* Failure to follow manufacturer’s instructions
* Failure to carry out appropriate consultation or testing
* Your actions when providing services to clients
* Your business decisions
* Your failure to obtain appropriate professional advice

20. HEALTH & SAFETY
You are responsible for ensuring that you work safely and comply with all applicable health and safety requirements.
You must follow:
* Manufacturer instructions
* Product safety information
* Appropriate allergy-testing procedures
* Risk assessments
* COSHH requirements where applicable
* Relevant workplace health and safety requirements
* Local authority requirements where applicable
* Your insurance conditions
The Academy cannot accept responsibility for injury or damage resulting from failure to follow appropriate safety procedures.

21. CHANGES TO THE ACADEMY
We may change or improve Academy content, courses, features and resources from time to time.
We may introduce new courses or discontinue existing courses.
Where a change materially affects a paid service, we will provide appropriate notice where required.

22. PRIVACY
We will collect and process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect your personal information.

23. WEBSITE SECURITY
You must not attempt to gain unauthorised access to the Academy website, membership area, accounts or systems.
You must not knowingly introduce viruses, malware or other harmful material.

24. TERMINATION
We may suspend or terminate your access if you:
* Fail to make required payments
* Share your account
* Copy or distribute Academy content
* Breach these Terms & Conditions
* Abuse other members
* Attempt to compromise our website or systems
Where appropriate, we will provide notice and an opportunity to resolve the issue.
Termination does not affect any rights or obligations that arose before termination.

25. COMPLAINTS
We want our students to have a positive experience.
If you have a complaint, please contact us with:
* Your name
* Email address
* Order or membership details
* Details of your concern
* Any relevant evidence
We will review your complaint and aim to respond within a reasonable period.

26. AGE REQUIREMENT
Our courses may be suitable for different age groups.
Where a course involves practical hairdressing, chemical services or workplace activities, additional age, supervision or legal requirements may apply.
You are responsible for ensuring that you meet any applicable requirements before undertaking practical training.

27. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer protection legislation provides otherwise.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to your statutory consumer rights.